Returns

 
Ink/ Toner Cartridge Support and Troubleshooting
 
Please read carefully! 90% of all problems can be fixed without even requesting an RMA by reading and following these simple troubleshooting directions:
 
Q. My Epson Compatible Inkjet Cartridge will not print. How do I get it to print?
 
A. Be sure the sticker (usually yellow) on the top of the cartridge has been removed so that the cartridge has air supply then it can print.
 
Q. My color cartridge does not print one of the colors, is missing a color, or prints very faint. How do I get it to work properly?
 
A. Sometimes, during transportation, the cartridge may have been laying on one side, causing the colors to mix, or the print head to dry out. This does happen with both brand new AND remanufactured inks quite often. The first thing to do is try to print 6-10 pages, using all the colors. This may allow for the missing colors to "kick in". If this does not work, then try the following trick (which has an 85% success rate)
 
1. Take the cartridge out of the printer.
2. Place two paper towels on top of each other and fold them again so that you have a thick square piece.
3. Slightly dampen one side of the paper towel, keeping the opposite side dry.
4. Hold the cartridge with the print head facing down and "dab" it onto the wet portion of the paper towel, using SLIGHT force, for a second or two.
5. Dab the cartridge onto the dry portion of the paper towel.
6. Repeat steps 4-5 about five or six times, ending with step 5.
7. If you have a 3-color cartridge, you should see a line of cyan, magenta, and yellow on the paper towel.
8. Place the cartridge back in the printer and print a test page.
 
If neither of these solutions work, you will need to fill out an RMA and we will replace your cartridge.
 
Q. My cartridge JUST DOESN'T WORK. I have tried everything and it just won't print. What do I do?
 
A. First, make sure the protective plastic cover has been taken off the print head. (Some cartridges have a protective label that needs to be peeled.) If you have done either of these and the cartridge still does not work, it is possible you may have received a defective cartridge. Although our cartridges are put through STRICT quality control, sometimes they may get damaged internally during shipping.
 
Q. My Compatible or Remanufactured Toner Cartridge is in the printer but won't print or prints light?
 
A. Most toners are provided with a removable strip to protect the drum during shipping, be sure that this strip has been fully removed by pulling out the tab on one end (usually the right side) of the cartridge then insert the cartridge into the printer.
 
RETURNING INK AND TONER PRODUCTS
 
Email to:
 
Customers are responsible for the cost of returning a package. Defective items will have the shipping cost refunded upon receipt.
 
RMA # is required for all returns. This helps us in keeping track of returns. Please email us and an RMA # will be emailed to you. Please make sure you have tried all the troubleshooting tips above before requesting an RMA. If you are in a hurry for your exchange, please re-order the new item via our web site, and return the item you would like to receive credit for. If returning for a refund, you can expect a refund in the same form of payment within 30 business days of your return arriving at warehouse.
Package the cartridges carefully in the original packaging and include a copy of your invoice, with the RMA # given by support. Wrap any opened cartridges in an airtight bag to prevent ink from leaking out and staining other items in the box. Please write RMA # on outside of box. If additional items need to be added to an existing RMA, please call and add to RMA prior to sending. If item is not on RMA, credit will not be issued.
 
Refused packages may be subject to a 25% restocking fee. Sun Ink Solutions must be notified of any misships or shortships within 10 business days.
 
Please note that all cartridges are weighed for usage; all cartridges sent back to us that have more than 25% usage will be pro-rated accordingly.

All returns must have an authorized RMA#. Returns are subject to a 25% restocking fee, (excludes defective) and subject to management’s approval.